This privacy policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop services and website use. It follows the data lifecycle from collection to retention, disclosure, and deletion.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
We may process name, email address, phone number if provided, inquiry message, and service preferences when you contact us or request workshop services. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Data is collected when you submit a contact form, send an email, call us, make a booking request, or visit the website. Technical information is collected automatically through the operation of the site and its security functions.
We use cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this site.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference controls. Disabling essential cookies may affect basic site functions, including form handling and preference storage.
We use personal data to respond to enquiries, manage contact requests, arrange workshop communication, support bicycle intake and service coordination, maintain site security, deliver technical functions, and keep records needed for administration and compliance. We do not use the information for unconfirmed analytics or marketing purposes.
We may share personal data with service providers that support website operation, communication handling, technical delivery, or security functions. These recipients act only within the scope of the services they provide and are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, regulators, or other parties when required to comply with legal obligations, respond to lawful requests, or protect rights, security, or the integrity of our services. Any disclosure is limited to what is necessary for that purpose.
You may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability where those rights apply. We assess each request in light of the processing purpose, legal obligations, and any need to retain records.
To exercise a privacy right, send a clear request using one of the contact channels listed in this policy and include enough information to identify the relevant record. We may ask for additional details to verify the request before taking action.
We keep personal data only for as long as it is needed for enquiry handling, workshop administration, service completion, security, recordkeeping, or legal compliance. When the relevant purpose ends, the data is deleted, anonymised, or archived only where a lawful reason requires continued storage.
If we make material changes, we will update the policy text on the website and, where appropriate, use a reasonable notice method suited to the change. The updated version applies from its stated effective date.
Where GDPR applies, personal data must be processed lawfully, fairly, and transparently, and only for specified purposes connected to workshop operations, site security, and communication handling.
Because Cycle Haven is established in France and serves users in the European context, GDPR applies where the regulation governs the processing activity.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, subject to legal conditions and the nature of the processing. If consent is used as a basis for a specific activity, you may withdraw it for that activity without affecting prior lawful processing.
Use the contact details below for privacy questions, rights requests, or policy clarification.
